mM
marenvheerden M

1 reviews | Active since Oct 2016

22 Mar 2023, 15:26

Rain keeps harassing me for non payment after I cancelled.

Would give 0 stars if possible. At this point Rain is and has bee harassing me for months.

I ordered and paid for a 4G uncapped rain subscription, it didnt work in my area and cancelled it 2 days later. Not only did they not refund me the initial amount, they took almost 6 months to send a courier to pick up their router.

They have been calling me regarding non payment for almost a year, I keep telling them that I cancelled it immediately and it is their own fault for not collecting the router, but they keep harassing me. I keep blocking any and all rain numbers that try to call me. This happens almost daily.

0
Replies (5)
Rain
Rain's reply22 Mar 2023, 15:34
Official
Hi Marius.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
mM
marenvheerden M's update22 Mar 2023, 15:45
Reviewer Update
Thank you for the reply.

As stated, I cancelled the service on the second day after I received the router.

Completely Rain's fault that it was cancelled more than 2 months after that and the router wasnt collected for more than 6 months.

I refuse to pay for a service I cancelled.

Thank you, dont call me again.
mM
marenvheerden M's update22 Mar 2023, 15:58
Reviewer Update
Please note, I cancelled the service, for which you were liable to actually cancel the service...not do absolutely nothing to ***** my money for a further 2 months.


mM
marenvheerden M's update22 Mar 2023, 17:09
Reviewer Update
Please make your replies public.

And no, I had I will not be held liable for Rain's mistake.

Please send me a formal email to initiate litigation.
mM
marenvheerden M's update22 Mar 2023, 17:11
Reviewer Update
And please stop calling me.