Rain keeps debiting me even after cancelling

Rain keeps debiting me even after cancellation. I initially requested a deactivation/cancellation online in October. The message online says I will be contacted. But no call was made even after doing it several times.

On 01/11/2021 I was debited R999 even though I'm paying the same to my new internet provider with fiber. I then called & spoke to Ndumiso (***) regarding my complaint. Nothing was done. I then called again in Novemeber & spoke to Moleboheng (***) who promised me I wouldn't be debited on 01/12/2021. But I was debited another R999.

Today I spoke to Kamogelo & asked for a proof of cancellation but I was told to go to my online profile & see it's been deactivated. She said they'll respond in 24hrs but cannot confirm refund & when I ask for reference of my online cancellation I get dead silence. You can't take R2000 extra after I cancel, I won't stop until I get my money back