1 reviews | Active since Sept 2022
Rain just doesn't communicate nor value customers
I have had them for over a year and every time they have debited my account they have not got payments but no message or call was made to tell and tge only time I get a sms is as soon as I get my WiFi cut regardless on ant and I have caught every single month there after by paying them DBL the installment
So last week Saturday was my last straw as they did ur again and thus time I am sorting out my brother who was recently killed in a bike accident and I was offered the payment plan settlement until a later day and I paid it because I was gonna pay it later due to my brother funeral bills
Just to get cut off not 2 days later after I paid them the settlement on Wednesday night
To call the call center to where they do really care about anything or ur complaint and just want to get u off the line and push ur issues a side
I am highly disappointed in the service of them from the communication to the handling of a complaint
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
And it's great how nothing is done about the lack of communication and Lack of support ur team gives I had toake my own phone call after I had made several email from ur not AI service and content request on my device
I would be happy to switch brand if this is this absolutely horrible service you company provides
And the complaint wasnt about the amount due was about the lack of service and communication from ur team and the only reason it's like that is because ur representative who had answered the phone wasnt listening to my issues but only insisting for that
With all other issues ignored and brushed under the carpet
* Lack of communication
* Lack of service and clearly it's right through
And again the amount was never the issue I was gonna pay it in the payment plan settlement that your company provides to which I believe said the 15th of Feb another point ur representative wasn't Welling to listen to
But as I can see service and communication with customers are not high on your companys policys
And it's great how nothing is done about the lack of communication and Lack of support ur team gives I had toake my own phone call after I had made several email from ur not AI service and content request on my device
I would be happy to switch brand if this is this absolutely horrible service you company provides
And the complaint wasnt about the amount due was about the lack of service and communication from ur team and the only reason it's like that is because ur representative who had answered the phone wasnt listening to my issues but only insisting for that
With all other issues ignored and brushed under the carpet
* Lack of communication
* Lack of service and clearly it's right through
And again the amount was never the issue I was gonna pay it in the payment plan settlement that your company provides to which I believe said the 15th of Feb another point ur representative wasn't Welling to listen to
But as I can see service and communication with customers are not high on your companys policys