SV
Sibongile V

1 reviews | Active since Oct 2022

14 Oct 2022, 19:50

Rain it’s a **** service provider with *** support desk

If you know what’s good for your money never go for rain, this is just a **** service provider and *** support desk, it’s almost 2 weeks with unreliable network, constantly telling one thing to restart your router and position it next to the window, or their tower is offline their technician are fixing the issue with no estimation time on when the issue will be fixed… I really regret taking their package I’m in a cancellation process I’m just disappointed

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Replies (5)
Rain
Rain's reply15 Oct 2022, 08:27
Official
 
Hi  Sibongile 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
SV
Sibongile V's update15 Nov 2022, 16:24
Reviewer Update
I have not been connecting to the internet since the 7th of October 2020, I have cancelled my subscription with rain however I have received an sms stating that I owe rain a balance of R699.00, I have send them an email asking how can I pay for service that wasn’t rendered.. Today they have deducted that amount on my account while I wasn’t connected to the internet for the whole month… I want my money you guys are just ********…
SV
Sibongile V's update15 Nov 2022, 16:37
Reviewer Update
Are you telling me even if I used 174.64 GB I should pay the full amount while your service wasn’t rendered for the whole month? This doesn’t make sense…
SV
Sibongile V's update15 Nov 2022, 16:39
Reviewer Update
And do not say for the month of October I have only used data for 6 days of of October
Rain
Rain's reply15 Nov 2022, 16:51
Official
Please note that i have sent you an email with the daily usage for the month of October