JN
Jalal N
1 reviews | Active since Aug 2019
25 Sept 2024, 07:39
RAIN - it just does not work!
Reference Number: ***1 - logged on 22 Sep. to date the internet service is still disrupted. rain cannot give me an indication when the service will be restored. I depend on this internet service for work. I am seriously contemplating cancelling the service today.
Helpful (0)
Replies (4)0
Replies (4)JN
Jalal N's updateReviewer Update
25 Sept 2024, 10:17Thank you for your response. This still does not help me achieve my business goals.
You should have a DR plan to, for example, enable better quality of service from other towers or even leasing space on MTN or Vodacom towers to ensure your customers remain covered.
You take our money with no recourse actions when your services go down. This is unfair business practice.
You should have a DR plan to, for example, enable better quality of service from other towers or even leasing space on MTN or Vodacom towers to ensure your customers remain covered.
You take our money with no recourse actions when your services go down. This is unfair business practice.
JN
Jalal N's update25 Sept 2024, 10:17
Reviewer Update
Thank you for your response. This still does not help me achieve my business goals.
You should have a DR plan to, for example, enable better quality of service from other towers or even leasing space on MTN or Vodacom towers to ensure your customers remain covered.
You take our money with no recourse actions when your services go down. This is unfair business practice.
You should have a DR plan to, for example, enable better quality of service from other towers or even leasing space on MTN or Vodacom towers to ensure your customers remain covered.
You take our money with no recourse actions when your services go down. This is unfair business practice.
JN
Jalal N's updateReviewer Update
25 Sept 2024, 14:40I would rather cancel as your value proposition is not customer experience centrically focused.
JN
Jalal N's update25 Sept 2024, 14:40
Reviewer Update
I would rather cancel as your value proposition is not customer experience centrically focused.
JN
Jalal N's updateReviewer Update
27 Sept 2024, 23:35I am deeply disappointed in the lack of customer loyalty and dedication toward better customer experience.
The least you could have done to keep a customer would be to offer a discount in the next month's bill to compensate for the poor service delivery experienced. But losing customers seems to be your only.train of thought.
How many customers will you need to lose before you realize you can't afford to remain operational any longer??
Think!!!
The least you could have done to keep a customer would be to offer a discount in the next month's bill to compensate for the poor service delivery experienced. But losing customers seems to be your only.train of thought.
How many customers will you need to lose before you realize you can't afford to remain operational any longer??
Think!!!
JN
Jalal N's update27 Sept 2024, 23:35
Reviewer Update
I am deeply disappointed in the lack of customer loyalty and dedication toward better customer experience.
The least you could have done to keep a customer would be to offer a discount in the next month's bill to compensate for the poor service delivery experienced. But losing customers seems to be your only.train of thought.
How many customers will you need to lose before you realize you can't afford to remain operational any longer??
Think!!!
The least you could have done to keep a customer would be to offer a discount in the next month's bill to compensate for the poor service delivery experienced. But losing customers seems to be your only.train of thought.
How many customers will you need to lose before you realize you can't afford to remain operational any longer??
Think!!!
JN
Jalal N's updateReviewer Update
08 Oct 2024, 10:33Hello,
My service is still disrupted. Should I at this point go ahead and cancel my subscription or do you have a fix time on your tower that has been offline for 15+ days???
My service is still disrupted. Should I at this point go ahead and cancel my subscription or do you have a fix time on your tower that has been offline for 15+ days???
JN
Jalal N's update08 Oct 2024, 10:33
Reviewer Update
Hello,
My service is still disrupted. Should I at this point go ahead and cancel my subscription or do you have a fix time on your tower that has been offline for 15+ days???
My service is still disrupted. Should I at this point go ahead and cancel my subscription or do you have a fix time on your tower that has been offline for 15+ days???