RAIN - ***??? It is a *******

Pathetic service and only to find out that for two back to back weekends their 5G network has been down - paying for a service that doesn't exist. However according the service consultant my area is 4G area and not a 5G network area, so why am I paying for 5G??? Furthermore, when stating that I am cancelling the service, the service consultant says that I must do as I wish? ***.