Rain issues again...

Rain Support again. Poor internet connection. After eventually getting through to Support and going through the usual troubleshooting, tower connection, etc., I'm told it will be escalated. Turnaround time 24-48 hours. So being without a service I pay for up to 2 days is acceptable according to Rain. If only, there was Fibre available, I would cancel Rain in a heartbeat. Year in and year out, same issues with poor excuses...