PT
Phumelele T
1 reviews | Active since Jun 2022
09 Apr 2026, 18:16
Rain issues
I have been asking rain to subscription cancellation before the end of the month, but they still charged me. Despite following up and being promised a resolution, I am still receiving SMSs about an outstanding balance. I also asked for a recording confirming my cancellation, but I have not received it. I am extremely frustrated. Please assist in ensuring my subscription is canceled and that I am not held liable for this month’s charge. I was on a call with one of their agents he said he will come back with feed back but till he hasn’t I’m so frustrated. I have been using rain since 2021 but their service is always poor!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
09 Apr 2026, 18:28Hi Phumelele,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Apr 2026, 18:28
Official
Hi Phumelele,
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We will be in touch to further assist.
Regards,
rain.
PT
Phumelele T's updateReviewer Update
09 Apr 2026, 18:38You only called after I called requested a call back. I asked for a cancellation on the 27th of march one of your agents said he will call me back till today. Your service is very poor can I have the recording I asked for and my issue to to resolved.
PT
Phumelele T's update09 Apr 2026, 18:38
Reviewer Update
You only called after I called requested a call back. I asked for a cancellation on the 27th of march one of your agents said he will call me back till today. Your service is very poor can I have the recording I asked for and my issue to to resolved.