dT
divan T
1 reviews | Active since Sept 2022
27 Oct 2023, 11:00
Rain issue
My sim card has been disconnected. I am trying to get hold of anyone at Rain service center. Calls logged. Phone doesn't get picked up. Please can anyone just respond to a mail or call me back
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
27 Oct 2023, 11:21Hi divan toerien
Thank you for bringing this to our attention. We're going to get on this ASAP. Thanks, rain.
Thank you for bringing this to our attention. We're going to get on this ASAP. Thanks, rain.
Best regards,
Rain's reply27 Oct 2023, 11:21
Official
Hi divan toerien
Thank you for bringing this to our attention. We're going to get on this ASAP. Thanks, rain.
Thank you for bringing this to our attention. We're going to get on this ASAP. Thanks, rain.
Best regards,
dT
divan T's updateReviewer Update
27 Oct 2023, 12:09Thank you for the response but in the calI i logged I mentioned it's urgent
dT
divan T's update27 Oct 2023, 12:09
Reviewer Update
Thank you for the response but in the calI i logged I mentioned it's urgent
Rain's replyOfficial
23 Nov 2023, 13:49Hi
upon checking your rain profile we do see that your debit date is set for the 25th and not the 1st please log in to your rain account on our site www.rain.co.za and have a look at what it says if you still find that it says the 1st please take a picture and send it to us so that we can investigate further
Thank you
Rain
upon checking your rain profile we do see that your debit date is set for the 25th and not the 1st please log in to your rain account on our site www.rain.co.za and have a look at what it says if you still find that it says the 1st please take a picture and send it to us so that we can investigate further
Thank you
Rain
Best regards,
Rain's reply23 Nov 2023, 13:49
Official
Hi
upon checking your rain profile we do see that your debit date is set for the 25th and not the 1st please log in to your rain account on our site www.rain.co.za and have a look at what it says if you still find that it says the 1st please take a picture and send it to us so that we can investigate further
Thank you
Rain
upon checking your rain profile we do see that your debit date is set for the 25th and not the 1st please log in to your rain account on our site www.rain.co.za and have a look at what it says if you still find that it says the 1st please take a picture and send it to us so that we can investigate further
Thank you
Rain
Best regards,
dT
divan T's updateReviewer Update
23 Nov 2023, 14:04The App Says the 1st of each month. there is no option on HelloPeter to send picture. please advise where i should mail this to?
dT
divan T's update23 Nov 2023, 14:04
Reviewer Update
The App Says the 1st of each month. there is no option on HelloPeter to send picture. please advise where i should mail this to?
dT
divan T's updateReviewer Update
23 Nov 2023, 15:15please can you advise where i need to have this sent to? Billing is going to happen tomorrow and there will be no funds, i cannot be disconectted becase te APP and Website is not aligned,
dT
divan T's update23 Nov 2023, 15:15
Reviewer Update
please can you advise where i need to have this sent to? Billing is going to happen tomorrow and there will be no funds, i cannot be disconectted becase te APP and Website is not aligned,
dT
divan T's updateReviewer Update
23 Nov 2023, 15:19also there is no option to change the date on Website
dT
divan T's update23 Nov 2023, 15:19
Reviewer Update
also there is no option to change the date on Website
dT
divan T's updateReviewer Update
24 Nov 2023, 13:43Rain team. please can this be attended to?
dT
divan T's update24 Nov 2023, 13:43
Reviewer Update
Rain team. please can this be attended to?
Rain's replyOfficial
25 Nov 2023, 12:45Hi divan
We have reviewed your account and see that an escalation was made to the relevant department we will be in contact with you to help assist further.
We have reviewed your account and see that an escalation was made to the relevant department we will be in contact with you to help assist further.
Best regards,
Rain's reply25 Nov 2023, 12:45
Official
Hi divan
We have reviewed your account and see that an escalation was made to the relevant department we will be in contact with you to help assist further.
We have reviewed your account and see that an escalation was made to the relevant department we will be in contact with you to help assist further.
Best regards,
dT
divan T's updateReviewer Update
16 Dec 2023, 13:33Once again my account has been disconnected. What is going on? Can rain service or billing department please call me. I have tried calling with no answer. Left a DM on Facebook.
dT
divan T's update16 Dec 2023, 13:33
Reviewer Update
Once again my account has been disconnected. What is going on? Can rain service or billing department please call me. I have tried calling with no answer. Left a DM on Facebook.
Rain's replyOfficial
16 Dec 2023, 14:33Hi Divan,
Thank you for taking our call, as per our conversation your account has been reconnected however you are still liable for the November service invoice. It was a pleasure to be of assistance.
Regards,
rain.
Thank you for taking our call, as per our conversation your account has been reconnected however you are still liable for the November service invoice. It was a pleasure to be of assistance.
Regards,
rain.
Best regards,
Rain's reply16 Dec 2023, 14:33
Official
Hi Divan,
Thank you for taking our call, as per our conversation your account has been reconnected however you are still liable for the November service invoice. It was a pleasure to be of assistance.
Regards,
rain.
Thank you for taking our call, as per our conversation your account has been reconnected however you are still liable for the November service invoice. It was a pleasure to be of assistance.
Regards,
rain.
Best regards,
dT
divan T's updateReviewer Update
17 Dec 2023, 10:04You disconnected me again. I already paid this amount. Why is this a constant issue.
dT
divan T's update17 Dec 2023, 10:04
Reviewer Update
You disconnected me again. I already paid this amount. Why is this a constant issue.
Rain's replyOfficial
17 Dec 2023, 16:52Hi Divan,
We humbly apologize for any inconvenience this has caused. The matter has been re-escalated to our Billing department and feedback will be duly provided.
Regards,
rain.
We humbly apologize for any inconvenience this has caused. The matter has been re-escalated to our Billing department and feedback will be duly provided.
Regards,
rain.
Best regards,
Rain's reply17 Dec 2023, 16:52
Official
Hi Divan,
We humbly apologize for any inconvenience this has caused. The matter has been re-escalated to our Billing department and feedback will be duly provided.
Regards,
rain.
We humbly apologize for any inconvenience this has caused. The matter has been re-escalated to our Billing department and feedback will be duly provided.
Regards,
rain.
Best regards,