RAIN ISP ******** AND *********

I am so highly disappointed in the Rain service provider that I thought would be the next best thing.

When I purchased a sim card and gave them my card details to deduct for the purchase of the sim I thought it was just for that the sim as their website states however I have since been hit with a debit order of R187.00 for a sim I stopped using in their “7 day free trial”period as the sim network was just way too slow and I had been missing a lot of important notifications as a result of the Rain coverage. Upon investigating why Rain had debited my account with R187 WITHOUT MY CONSENT, I was then reminded of an email sent to me which stuck in my “updates” box on email where I was told that I need to cancel this sim.

I have since enquired again as upon my cancelation I was advised that I may still be charged, consult I last spoke to has advised that my account will be debited with another R250.00 come end of March so I best use the sim as I will be charged irrespective of me using it or not.

I personally don’t see why I should even have had to cancel a sim that I did not sing a contract for and feel it is ******** and ********* for Rain to just debit my account without my consent based on me having provided my card details as a once off just for the initial sim card delivery.