Rain ISP, unable to RICA

ORDER NUMBER ***

Hi, On Monday the 27/07/2020. I purchased a Rain Sim card through Mr Delivery. I logged on to the Rain website to activate the sim. I tried to activate my sim. I choose the 24/7 unlimited 4G packed (R479.00). I paid for the package online. The payment process went through successfully and quick(no problem taking a payment...). Then time to RICA. The website says online RICA. when you click on the RICA button it refers you to an sms with a link which has been sent to your cellphone. 5 days later and still no sms....??????????????? I logged a "support" request on your website on monday - ref ***. I got an automated response within a few minutes saying someone will contact me within 24 to 48 hrs. I am not an unreasonable person so i waited and waited and waited. I have logged another "support" request and still nothing. I also tried to call to have this resolved however you are not taking calls. I understand due to the current Covid 19 crisis companies are not at full capacity. However it seems very clear than your systems work very well for the portion of taking money from clients. Just the part that requires you to assist with activating my service is a problem. Please could someone contact and assist me. It would be highly appreciated.

Thank you