Rain ISP - Star FAR away!

Rain is undoubtedly the worst ISP available in South Africa. Firstly it would seem that support is a big NO for Rain - if by some chance or miracle you manage to get hold of some support agent - don't expect much support and be sure that you will be **** to.

I upgraded from 4G to 5G only to find out that the coverage map is not accurate and that my house is not covered - I rely on Internet connectivity to work and I was left without internet from the day I upgraded as my 4G was deactivated. Support was terrible and I finally decided to seek a different ISP after which I canceled my account with Rain.

The retentions department phoned me to enquire why I was canceling. After explaining the consultant confirmed that my the ammount that will be deducted for the month of May will only be for the time I had service - which was approximately 16days of the month. My account was debitted this morning with R487,50 which translates to a R12,50 credit.

This is madness, especially after receiving confirmation of the amount.

I would really appreciate it if Rain can action a refund and get their support structures sorted out.