Rain ISP shouldn't even provide internet anymore

So Rain allows their 4G packages to be sold even though they know the Cell Towers are "over congested", best thing about the over congested statement is that, that is their Network Engineers response and that there is nothing they can do. The ironic part is that all the other providers on the same Cell Tower get's in excess of 10Mbps on 4G, yet Rain struggles to scratch 1Mbps. Knowing this they still sell the product, thus wasting your time and putting you through a red tape nightmare to try and get refunded.