hP
hennie P
1 reviews | Active since Jan 2015
03 Feb 2023, 18:55
Rain ISP should go down the drain with the rain!
After Sales service most pathetic service I have received. Management does not get back to you. You cant speak to network department directly to resolve your issues as they are actually the people that is supposed to fix your problem. I have been without 5G connection more than what I have been connected to. Now rain promises 4G fallback if your 5G connection is down. Also not true my router does not fall back to 4G. If you lose your signal past 6 pm on a friday network department will only be able to assist you on a Monday. I mean really then the support agent drops the phone in you ear after holding the line for 20minutes just for the call centre agent to one day take your call.
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Replies (2)0
Replies (2)
Rain's replyOfficial
03 Feb 2023, 18:59Hi Hennie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Feb 2023, 18:59
Official
Hi Hennie.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
hP
hennie P's updateReviewer Update
03 Feb 2023, 19:11Good day.
Dont make empty promises you cant keep. I drive past the tower every day and several times I was told technicians are busy and then there is no technicians on site. I have done all the settings as written above yesterday and it does not work. The Huawei cpe router cant be set to manual it is automatically set to auto and you cant change it. Only network department can resolve my issue which means i will only be assisted on monday.
I have not even received a cal for my ticket that I logged yesterday. Rain after sale service is the worst ever. Not even sure why I am still using rain. Time to make a change.
Dont make empty promises you cant keep. I drive past the tower every day and several times I was told technicians are busy and then there is no technicians on site. I have done all the settings as written above yesterday and it does not work. The Huawei cpe router cant be set to manual it is automatically set to auto and you cant change it. Only network department can resolve my issue which means i will only be assisted on monday.
I have not even received a cal for my ticket that I logged yesterday. Rain after sale service is the worst ever. Not even sure why I am still using rain. Time to make a change.
hP
hennie P's update03 Feb 2023, 19:11
Reviewer Update
Good day.
Dont make empty promises you cant keep. I drive past the tower every day and several times I was told technicians are busy and then there is no technicians on site. I have done all the settings as written above yesterday and it does not work. The Huawei cpe router cant be set to manual it is automatically set to auto and you cant change it. Only network department can resolve my issue which means i will only be assisted on monday.
I have not even received a cal for my ticket that I logged yesterday. Rain after sale service is the worst ever. Not even sure why I am still using rain. Time to make a change.
Dont make empty promises you cant keep. I drive past the tower every day and several times I was told technicians are busy and then there is no technicians on site. I have done all the settings as written above yesterday and it does not work. The Huawei cpe router cant be set to manual it is automatically set to auto and you cant change it. Only network department can resolve my issue which means i will only be assisted on monday.
I have not even received a cal for my ticket that I logged yesterday. Rain after sale service is the worst ever. Not even sure why I am still using rain. Time to make a change.