Rain ISP service not working !!

Item: Rain
Rating: 1
Author: Francois M

I had join Rain at the being of this June 2026 for the Uncapped LTE package for R 679 per month. And thus got my Rain LTE router on Monday the 8th. Since Monday until today Thursday the 11 June 2026 (4 days) no internet !!

I did spoken to a Rain Technician on Tuesday who told me my service should be working by late afternoon ! I had also left a call me back yesterday (Wednesday the 10th of June 2026) on the Rain site and still to, today nobody had phoned me which is very very bad !!!!!

I am not going to pay any further subscription to Rain for July 2026 as I didn't get the product and service which was promised to me by Rain when I had paid them the package fees.

As I feel the service was canceled due to the fact that I didn't get any use out of Rain (the101 5g) router !!

Please come and collect the (the101, 5g) router today by 4 pm from me asap !!

Helpful (0)

Replies (3)

Rain's replyOfficial

11 Jun 2026, 09:16

Hi Francois,
We regret that your experience hasn’t been satisfactory.Our team is addressing this as priority.
Thank you,rain.

Rain's reply11 Jun 2026, 09:16

Official

Hi Francois,
We regret that your experience hasn’t been satisfactory.Our team is addressing this as priority.
Thank you,rain.

Francois M's updateReviewer Update

11 Jun 2026, 09:26

But can't you people at Rain pickup a phone, send a sms, email or whats app your clients that there is network issues ? Plus your Technician told me on Theusday that there is a billing issue on my account and somebody from accounting will come back to me !! What account billing issue ??

Francois M's update11 Jun 2026, 09:26

Reviewer Update

Francois M's updateReviewer Update

12 Jun 2026, 22:49

I had taken this morning / afternoon my Rain router and sim cards back to the Rain store in Queens wood. The lady was very friendly and had confirmed to me that my Rain subscription was canceled !

Regards,

Francois Moolman

Francois M's update12 Jun 2026, 22:49

Reviewer Update