Rain ISP - Poor Internet Connectivity and Support

Item: Rain
Rating: 1
Author: Willem C

Dear Rain,

It has been more than a week since my last interaction with Rain Support.

For months my internet download speed has been atrocious, with erratic speeds of between 1mb/s up to 17mb/s.

Several promises of escalating and resolving the matter has been given by Rain's support teams which has come to nothing - I am still waiting for your tech support to contact me and resolve the matter.

Please note that if someone does not contact me and resolve my download speed in 48 hours, I am cancelling my subscription.

Helpful (0)

Replies (3)

Rain's replyOfficial

24 Oct 2024, 07:10

Hi Willem,

Thank you for bringing your speed query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply24 Oct 2024, 07:10

Official

Hi Willem,

Thank you for bringing your speed query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Willem C's updateReviewer Update

27 Oct 2024, 13:35

Dear Rain,

Thank you for your speedy response on 24 Oct.

Unfortunately the matter remains unresolved.

Today (27 Oct 2024), I am again battling with the upload speed of less than 11.14 Mbps.

Below a speed test using Oookla.....

Internet speed test - Sunday 27 Oct 2024
Sincerely
Willem Coetzee

Willem C's update27 Oct 2024, 13:35

Reviewer Update

Rain's replyOfficial

27 Oct 2024, 14:10

Hi Willem C,

Thank you for taking our call. We have escalated your query for a technician to assist you and we will be in contact with you once the appointment has been scheduled.

Regards,
rain.

Rain's reply27 Oct 2024, 14:10

Official

Hi Willem C,

Thank you for taking our call. We have escalated your query for a technician to assist you and we will be in contact with you once the appointment has been scheduled.

Regards,
rain.