QG
Quentin G
1 reviews | Active since Jul 2012
04 Feb 2026, 10:05
Rain ISP issue
I spoke with a Rain telecomms provider over the phone and I tried to cancel the wifi service without any joy. No cancellation function online. Is it ever possible to cancel ? it's a month to month subscription and the wifi modem lies at home unplugged and Rain just keep sending invoices and messages. Also tries to take payment from my bank card for months now. i have another Rain subscription through the company and use that wifi modem at home whenever I need to. Is Rain only revenue driven and not bothered with customer service ? HOW DO I CANCEL THIS ??? And advice out there ?
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
04 Feb 2026, 12:10Hi Quentin
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Feb 2026, 12:10
Official
Hi Quentin
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
QG
Quentin G's updateReviewer Update
06 Feb 2026, 14:39Good day,
One of your staff members contacted me and I explained it to her.
Maybe you can track the call on my mobile phone number?
What is the process to cancel.
Can you provide an email address, the I shall be able to send you an official cancellation request.
Thank you
One of your staff members contacted me and I explained it to her.
Maybe you can track the call on my mobile phone number?
What is the process to cancel.
Can you provide an email address, the I shall be able to send you an official cancellation request.
Thank you
QG
Quentin G's update06 Feb 2026, 14:39
Reviewer Update
Good day,
One of your staff members contacted me and I explained it to her.
Maybe you can track the call on my mobile phone number?
What is the process to cancel.
Can you provide an email address, the I shall be able to send you an official cancellation request.
Thank you
One of your staff members contacted me and I explained it to her.
Maybe you can track the call on my mobile phone number?
What is the process to cancel.
Can you provide an email address, the I shall be able to send you an official cancellation request.
Thank you
QG
Quentin G's updateReviewer Update
09 Feb 2026, 09:56Good morning,
Thank you for your prompt response.
As per your Instructions, CCD Couriers will collect your modem from me tomorrow.
I also received an invoice from you for the amount of around R3,000.00
The contract was signed on a month to month basis and the modem was switched off and now you are sending me an invoice for services not rendered.
Please let me know how this invoice will be handled from your side.
I also have another question:
Why do you reply privately and not publicly as to build trust with other unhappy customers ?
Thank you.
Regards,
Quentin
Thank you for your prompt response.
As per your Instructions, CCD Couriers will collect your modem from me tomorrow.
I also received an invoice from you for the amount of around R3,000.00
The contract was signed on a month to month basis and the modem was switched off and now you are sending me an invoice for services not rendered.
Please let me know how this invoice will be handled from your side.
I also have another question:
Why do you reply privately and not publicly as to build trust with other unhappy customers ?
Thank you.
Regards,
Quentin
QG
Quentin G's update09 Feb 2026, 09:56
Reviewer Update
Good morning,
Thank you for your prompt response.
As per your Instructions, CCD Couriers will collect your modem from me tomorrow.
I also received an invoice from you for the amount of around R3,000.00
The contract was signed on a month to month basis and the modem was switched off and now you are sending me an invoice for services not rendered.
Please let me know how this invoice will be handled from your side.
I also have another question:
Why do you reply privately and not publicly as to build trust with other unhappy customers ?
Thank you.
Regards,
Quentin
Thank you for your prompt response.
As per your Instructions, CCD Couriers will collect your modem from me tomorrow.
I also received an invoice from you for the amount of around R3,000.00
The contract was signed on a month to month basis and the modem was switched off and now you are sending me an invoice for services not rendered.
Please let me know how this invoice will be handled from your side.
I also have another question:
Why do you reply privately and not publicly as to build trust with other unhappy customers ?
Thank you.
Regards,
Quentin
QG
Quentin G's updateReviewer Update
17 Feb 2026, 13:06Good day,
Thank you for your reply.
I interpreted the month-to-month service incorrectly.
I now understand that it's not the fact that I simply unplug the modem I subscribed to, as I have received another Rain modem from the company I am involved with and use that modem rather than the one I have.
So there we have it, make sure to understand and read the T's & C's correctly.
It's not using the modem, it's paying for the service once activated and usage is irrelevant.
I humbly apologize as I am at err.
Thank you.
Kind regards,
Quentin
Thank you for your reply.
I interpreted the month-to-month service incorrectly.
I now understand that it's not the fact that I simply unplug the modem I subscribed to, as I have received another Rain modem from the company I am involved with and use that modem rather than the one I have.
So there we have it, make sure to understand and read the T's & C's correctly.
It's not using the modem, it's paying for the service once activated and usage is irrelevant.
I humbly apologize as I am at err.
Thank you.
Kind regards,
Quentin
QG
Quentin G's update17 Feb 2026, 13:06
Reviewer Update
Good day,
Thank you for your reply.
I interpreted the month-to-month service incorrectly.
I now understand that it's not the fact that I simply unplug the modem I subscribed to, as I have received another Rain modem from the company I am involved with and use that modem rather than the one I have.
So there we have it, make sure to understand and read the T's & C's correctly.
It's not using the modem, it's paying for the service once activated and usage is irrelevant.
I humbly apologize as I am at err.
Thank you.
Kind regards,
Quentin
Thank you for your reply.
I interpreted the month-to-month service incorrectly.
I now understand that it's not the fact that I simply unplug the modem I subscribed to, as I have received another Rain modem from the company I am involved with and use that modem rather than the one I have.
So there we have it, make sure to understand and read the T's & C's correctly.
It's not using the modem, it's paying for the service once activated and usage is irrelevant.
I humbly apologize as I am at err.
Thank you.
Kind regards,
Quentin
QG
Quentin G's updateReviewer Update
03 Mar 2026, 09:21Good day,
Can you please email the final invoice for payment to me.
Thank you.
Kind regards,
Quentin
Can you please email the final invoice for payment to me.
Thank you.
Kind regards,
Quentin
QG
Quentin G's update03 Mar 2026, 09:21
Reviewer Update
Good day,
Can you please email the final invoice for payment to me.
Thank you.
Kind regards,
Quentin
Can you please email the final invoice for payment to me.
Thank you.
Kind regards,
Quentin