PB
Peter B
1 reviews | Active since Jul 2024
25 Mar 2026, 13:59
RAIN ISP is a shower
This ISP encouraged us to adopt their 5G package when they had no or poor coverage in our area. They also charged us for this along with our original 4G package for 18 months. We tried to open a dialogue with them numerous times, using their own email addresses and contact numbers. It took until Oct 2025 before we were answered on a call and we were told we had not been placed on 5G. A later call effectively said we had no 5G tower close enough to us to give a decent signal anyway. Whilst they have offered us our 5G fees back (admitting a mis-selling?) they will not compensate us for the time, stress and incidental expenses we incurred trying to address the issues raised by their not having a proper 5G offering in our area. DO NOT USE THIS AWFUL ISP!!!
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Replies (4)0
Replies (4)
Rain's replyOfficial
25 Mar 2026, 14:41Hi Peter,
Thank you for bringing this to our attention.
We're sorry to hear this has been your experience.
Regards,
rain.
Thank you for bringing this to our attention.
We're sorry to hear this has been your experience.
Regards,
rain.
Rain's reply25 Mar 2026, 14:41
Official
Hi Peter,
Thank you for bringing this to our attention.
We're sorry to hear this has been your experience.
Regards,
rain.
Thank you for bringing this to our attention.
We're sorry to hear this has been your experience.
Regards,
rain.
PB
Peter B's updateReviewer Update
26 Mar 2026, 19:13Which number did you call? I've no further wish to talk to Rain - if you have something to say contact me through Hellopeter. Talking to you makes me very angry as your company seems to think they can ignore a client for almost a year having mis-sold them a package that they did not/could not deliver and DO NOT BELIEVE THEY SHOULD COMPENSATE THAT CLIENT FOR THE ARITIME EXPENSES, STRESS AND TIME SPENT TRYING TO GET A STRAIGHT ANSWER FROM RAIN.
PB
Peter B's update26 Mar 2026, 19:13
Reviewer Update
Which number did you call? I've no further wish to talk to Rain - if you have something to say contact me through Hellopeter. Talking to you makes me very angry as your company seems to think they can ignore a client for almost a year having mis-sold them a package that they did not/could not deliver and DO NOT BELIEVE THEY SHOULD COMPENSATE THAT CLIENT FOR THE ARITIME EXPENSES, STRESS AND TIME SPENT TRYING TO GET A STRAIGHT ANSWER FROM RAIN.
PB
Peter B's updateReviewer Update
26 Mar 2026, 19:48I have made it clear that I have no further wish to talk to you - put it in writing! In the meantime I have prepared a list of all the poor service issues I have experienced with Rain and will post that on Hellopeter if you do not write to me with a proposal that does not include "No Compensation Policy".
PB
Peter B's update26 Mar 2026, 19:48
Reviewer Update
I have made it clear that I have no further wish to talk to you - put it in writing! In the meantime I have prepared a list of all the poor service issues I have experienced with Rain and will post that on Hellopeter if you do not write to me with a proposal that does not include "No Compensation Policy".
PB
Peter B's updateReviewer Update
28 Mar 2026, 10:19I have rejected your offer because it does not compensate me for the stress, time and expenses caused by the fact that Rain DID NOT RESPOND to my early requests for an explanation of greatly increased fees. I first tried to contact you in mid-2024 but got no meaningful response about the increased charges until I raised my complaint with ISPA this February. Your "No Compensation Policy" stinks - you are effectively saying that you can cause a client expense, time and stress and not be accountable for it. I have listed a summary of all the issues I have experienced with your company and will post it as a further review on Monday if I am not given a better offer by Rain.
PB
Peter B's update28 Mar 2026, 10:19
Reviewer Update
I have rejected your offer because it does not compensate me for the stress, time and expenses caused by the fact that Rain DID NOT RESPOND to my early requests for an explanation of greatly increased fees. I first tried to contact you in mid-2024 but got no meaningful response about the increased charges until I raised my complaint with ISPA this February. Your "No Compensation Policy" stinks - you are effectively saying that you can cause a client expense, time and stress and not be accountable for it. I have listed a summary of all the issues I have experienced with your company and will post it as a further review on Monday if I am not given a better offer by Rain.