Rain (ISP) has the poorest customer service on the planet

Not only does Rain have the poorest network on the planet but they have the worse customer service as well.

I stay in Cape Town, Langa and all Rain users who stay in Langa have been without Internet from Rain for 6 full days and counting and the time you read this it will probably be more.

From the first day the internet connection went offline people from Langa have made all efforts to contact Rain in every way possible for them to restore our connection and all efforts have been futile.

A friend of mine Vusi complained that very same day as the connection went off. As for myself I specially went to their in Cape Town to let them know about the issue that they may fix and on both times I was there the people were not at their office. The security guard told me they would return the following week on Wednesday and it was Friday when I was last there. Today is Sunday and since then I've made more effort to reach them on Twitter all they say is we must DM them privately with your details and you do that and a day later they say DM them private like how many times must you DM before they respond?

Multiple people from Langa have every effort possible under the sun to reach them with no luck. I met new people on Twitter from Langa all because it happen to that they had just been complaining about the same issue.

Rain is the poorest Internet Service Provider in the planet.

My concern is we going on a week without internet which we pay for but now since we didn't use the internet from Rain this week and it's their fault who's going to pay for it? Us? They won't miss debiting us.

One of the reviews from one of the users from Langa on Twitter said: Rain doesn't care about us because we from the township had it been any of their customers from the surbubs they would have jumped to fix the problem and take responsibility.

- Angry Rain User