RAIN ISP HAS NO CUSTOMER SERVICE AND RESOLUTION TO ISSUES UNLESS MONETARY AND THE PROBLEM IS WITH THEM!!!!

The past 3 months have been hell with Rain ISP, every month without fail with or without payment from the 14th my line gets cut and reconnected around the 24th. i have logged ample support tickets and no one ever calls back. Today i am at wits end, i work from home and have been logging support tickets due to poor network for two whole weeks. I called in today and asked the customer service agent to call me back as im using an internet line, to my shock her response was Ï cant call you back we also using internet lines." then she hung up. i thenlogged another ticket and only when i stated i want to cancel they responded that they checked and the issue is with my sim and has been escalated..

rain we're here to help Hi TAMMY-LEIGH,

we apologize for the inconvience I see the issue your experiencing right now is the SIM in the router faulty that's why you receiving connection problems but ill raise your issue to the relevent department to sort your problem for you.

Cheers, rain we're here to help Hi TAMMY-LEIGH,

we apologize for the inconvience I see the issue your experiencing right now is the SIM in the router faulty that's why you receiving connection problems but ill raise your issue to the relevent department to sort your problem for you.

Cheers,

rain

Reference Number: ***

i responded to the above requesting a turn around time and am yet to get a response.