Rain ISP don't care about customers.

For the last month my internet connection would be on and off, when it's on I can barely get 3mbps download. After struggling to contact support, someone finally phoned me. He suggested I move my router around the house. I did, even moved it outside, but still the problem was there.

I then got the following reply via email: "Kindly monitor your connection for a few days, Please note due to the increased traffic patterns in your area, the site you are connecting to is very busy. There is no quick solution for this issue but our rain team is constantly improving/optimizing the network to provide the best experience for our users. Our apologies for the poor experience and we sincerely hope your problem will be resolved by overall network improvements in the near future.

if you still do not see any changes then you can make a decision to keep the services active until it improves or you may continue with cancellation which can be done directly from your dashboard.

To cancel sim, please log onto your dashboard and click on the "manage" tab. Click on "cancel SIM". Your cancellation will be effective on the last day of the month and any usage on the sim card will be billed accordingly. Once your SIM has been cancelled you cannot reactivate that SIM, an order for a new SIM will have to be placed."

Instead of trying to help me, i just have to wait till the problem gets fixed someday, and then they explain to me how to cancel. This is the worst ISP service I ever received.