Rain ISP Customer Care 0.Sales before cudtomers

I ordered and paid for 5g rain rain in February. After 2 months of waiting for a technician, one eventually arrived on 24 May. No signal could be found. For 5g to work. The technicians took the device with them.. Wednesday morning 26 May the courier service called to say they are waiting to collect the device. My disbelief after the device wat given to them on Monday. Still no refund. I received an email to say it will take 7 to 14 working days. The company is bullying its clients. I paid expecting a service. I am beingvyreated like a ********. My money is now the game they are using. All they say " we apologize for inconvenience. Delaying tactics. As a consumer must now wait till "big business" decides to refund. The worst I have come across in SA. It is time to stand up as consumers. I am going to make it my duty to tell people my story of rain ISP treatment. I think rain forgot that they need the sales to run business.