RAIN IS USELESS....FULL STOP

What an ABSOLUTE nightmare to work with. I have read SO MANY reviews of people complaining about the incompetence, useless and pathetic service they get from RAIN and yet, I still believed that maybe I might be lucky. To my disappointment I also fell prey to these guys.

1.) I have ridiculous Up and Downs with my donwload/upload speeds during the day anytime of the day and I was told that this should not happen. at best I do get above 200Mb download and over 50Mb download, but this is if I am very lucky.

2.) When I do OOKLA speed tests I can only select Capetown servers, yet I am based in Johannesburg. My friend who has the exact same package only has Johannebsurg servers he can choose from. This relates to myself having a latency/ping of 35-55 where my friend has about 10-15.

SO I get told by RAIN to please use their speed test, which I did, chose the Johannesburg option, get a ping of 55ms. I told them regardless of your RAIN speed test, I am still supposed to see only Johannesburg servers on OOKLA. This means my router is running from Jhb to Capetown and back to Jhb. I can't even work remotely to my office server due to the high ping. This means my router is set up for Capetown clients and not Jhb clients, yet they don't understand as they are only call centre staff and not technical or capable to help me.

Now I tried to explain to Rain staff on Twitter, their replies are like grade 1 people. I wrote twice to RAIN support via email, still nothing from their support team. You cannot call them and they do not have any walk in or any proper support in place. Yet I must pay R999 a month? I get better service from my current ISP and my 10Mb ADSL line with a 21 ping then this RAIN ****.

I am cancelling my product today and will rather wait for Fiber even if I have to wait 2 more years, but NEVER will I join RAIN ever again.

USELESS AND PATHETIC customer service, but easy to take your money and did I forget to mention, there is NO REFUND !!! Wish I could give you guys a minus rating as a 1 star is still too much positive for you.

I will never promote or suggest Rain as an Option to any person as they will just ***** your money.