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KE
Kaylene E

1 reviews | Active since Mar 2022

15 Mar 2024, 12:14

RAIN IS USELESS WORST CUSTOMER SERVICE AND BAD SERVICE ALL ROUND ACCOUNTING DISASTERS

I AM SICK AND TIRED OF THIS USELESS COMPANY AND ITS HORRIBLE CUSTOMER SERVICE, I HAVE BEEN CALLING AND CALLING THEM FOR MONTHS ON END TELLING THEM THAT MY PAY DATE IS THE END OF THE MONTH AT THE END OF FEBRUARY I PAID R830 AND MID FEB I PAID R280 OR THERE NOW I HAVE BEEN SENT AN SMS SAYING I MUST PAY TODAY AFTER I TOLD THEM THAT OUR PAY DATE IS NOT THE 15TH I WISH TO CANCEL THIS SERVICE THEY MUST SEND ME THEIR DETAILS SO I CAN SEND BACK THEIR BLADDY ROUTER AND THEY CAN STOP CHARGING ME AND IF THEY DO I WILL REPORT THEM TO THE CONSUMER PROTECTOR BECAUSE I HAVE HAD ENOUGH OF THIS NONSENCE I WILL RATHER BE WITHOUT WIFI AND MOVE TO A DIFFRENT COMPANY THEN DEAL WITH THEIR STUPID SERVICE LAST MONTH I HAD TO CALL IN THEN A LADY WHOSE NAME I WILL NEVER FORGET AYANDA WAS BUSY HAVING A FAT CONVERSATION WITH THE GENTLEMAN NEXT TO HER ABOUT HER LUNCH AND THE MORE I KEPT SAYING HELLO HELLO SHE DID NOT RESPOND MXM - WE DONT GET PAID THE 15TH I HAVE SAID THIS A MILLION TIMES AND NOW I PAID ONLY FOR 14 DAYS BASICALLY BUT THIS IS A FULL MONTH SERVICE WHAT THE HELL

0
Replies (13)
Rain
Rain's reply15 Mar 2024, 12:55
Official
Hi Kaylene E.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.
rain.
KE
Kaylene E's update15 Mar 2024, 14:36
Reviewer Update
what are you going to do because I am not going to pay today I don't have money I get paid next week and if your offices had attended to fix my account for the end of each month and left it that way I would not have had this issue now your offices problem is that you say you will fix something then you never do why must a person come on here to complain your offices lines don't work and your call center agents are very *********** they don't have proper telephone etiquette which is very bad
KE
Kaylene E's update15 Mar 2024, 14:39
Reviewer Update
I made a payment at the end of January, 15 February and end of February that is not the problem why did you not fix my account when you should have you like blaming the customer for things which you do not explain properly then you want to make it seem like I never paid but why is my account for the 15th i want it changed or cancel the service an collect your router then I will pay whatever is due and I WILL NEVER USE YOUR SERVICE AGAIN AND NOT RECOMMEND ANYONE TO USE IT AS WELL AND I HAVE LOGGED A COMPLAINT WITH THE CONSUMER PROTECTOR COS THIS IS A MONTH TO MONTH BUT YOUR TERMS AND CONDITIONS ARE NOT PLAINLY SET OUT AND IT IS MISLEADING
KE
Kaylene E's update15 Mar 2024, 14:40
Reviewer Update
ALSO WHERE DO I SEND THE PROOF TO IF YOU DONT EVEN HAVE AN EMAIL ADDRESS FOR A COMPANY LIKE YOURS NOT TO HAVE PROPER CUSTOMER SERVICE AGENTS AND OR AN EMAIL ADDRESS IS VERY POOR

KE
Kaylene E's update15 Mar 2024, 14:41
Reviewer Update
AND YOUR INVOICING SYSTEM IS BACK DATED YOUR ACCOUNTS DEPARTMENT IS VERY SLOW

KE
Kaylene E's update15 Mar 2024, 14:44
Reviewer Update
THE BELOW IS WHAT YOU HAVE ON YOUR SYSTEM BUT IT IS FALSE CAUSE I DID NOT JUST PAY R559 END FEB I PAID R830 AND WHERE IS THE 15TH OF FEBS R272 ? AM GOING TO PULL ALL MY PAYMENTS

payment history



Date Amount
29 February 2024 | R559.00
31 January 2024 | R559.00
31 December 2023 | R559.00
30 November 2023 | R559.00
31 October 2023 | R559.00
KE
Kaylene E's update15 Mar 2024, 15:35
Reviewer Update
WHERE IS IT COS I NEVER GOT A CONTRACT

Rain
Rain's reply15 Mar 2024, 15:41
Official
Please visit our site www.rain.co.za where you will find the T/C Thanks, rain
KE
Kaylene E's update15 Mar 2024, 15:50
Reviewer Update
PLEASE CANCEL THE SERVICE AND COLLECT YOUR ROUTER I WILL CONTACT DSTV CAUSE I HAVE HAD ENOUGH OF THIS HORRIBLE CONFUSING SERVICES

KE
Kaylene E's update15 Mar 2024, 16:20
Reviewer Update
It's fine you can collect and I will defend any action I will pay your stink R559 next week you better fetch your router and sim cards cause i will take legal action I stopped using your service as of today's date I don't want any additional charges and my attorney will contact you cause my R330 for end February and my R272 for mid February is not reflecting please send me a detailed statement for my acc
KE
Kaylene E's update27 Mar 2024, 11:41
Reviewer Update
I asked to cancel the service then I paid another R272.00 on Friday boom on Monday you cut the service your company genuinely do not like your reputation because clearly the fact that you hide your email address and do not answer phones is very bizarre and your staff cut calls send me a cancellation email and address to return the router and my final balance we want to pay it so we can get done with your bad bad service and you dare not collect that thing and bill me I will proceed to get an attorney and further report you to the consumer protector
KE
Kaylene E's update20 May 2024, 12:16
Reviewer Update
Your offices was supposed to collect the hardware on or about April already I have not been using that Router please send me your address so I can send it cause I never used it since you disconnected the service due to my billing date never being changed I have had it now I am taking further legal steps and will attend to seek advises from my attorney for this account because your offices have no direct communication chanels except through your call center with your horrible customer service agents who talk to one another and who cannot answer and where you hear the whole back of people talking to each other about their lunch and their personal lives by placing a person on hold I want you to collect you hardware and cancel the service I will use these messages as proof of our communication and the communication I sent in MARCH requesting that the service be cancelled and that you collect your Router from me If you continue billing us then I will present this matter before the consumer protector
KE
Kaylene E's update20 May 2024, 12:19
Reviewer Update
I used Rain until end MARCH and never again why did you bill me for April when I told you to disconnect and collect your hardware if you bill me end of May I will proceed because I sent your offices a message herein on the 27th of March 2024 to date no one has called or even collected the bladdy stuff I am sick and Tired of your company we are not going to pay for months we don't use that bladdy service