MK
Mary K

1 reviews | Active since Dec 2023

04 Mar 2025, 05:13

Rain is Useless 😑😑

have never seen such a useless Company like Rain. They treat you so nice when getting the rooter from them and they will lie to you how their network is good, when you start using their network, their internet coverage is very bad. I tried to cancel my Rain subscription since beginning of February using their app on Raingo, I failed because it didn't work. I sent messages, they promise to call me, they never called. I sent emails to them, they said they will call me no one called me. I even used my airtime to call them and asked for someone to cancel my Rain subscription, nothing was done. All I got from them was them sending me a bill that I owe them for that month. I would never advice anyone to use Rain. Their employees are Very very USELESS πŸ˜‘πŸ˜‘πŸ˜‘πŸ˜‘πŸ’”πŸ’”πŸ’”πŸ’”

0
Replies (5)
Rain
Rain's reply04 Mar 2025, 06:28
Official
Hi Mary K,

Thank you for bringing this to our attention. We’re sorry to hear about your experience.

We are currently reviewing your cancellation request and will reach out shortly to provide further assistance.

Regards,
rain.
MK
Mary K's update04 Mar 2025, 06:38
Reviewer Update
How can you guys schedule my cancellation for 31st of March when I have been trying to cancel my subscription since beginning of February.
MK
Mary K's update04 Mar 2025, 07:37
Reviewer Update
If you tried reaching me. Why I don' see any of your emails that you tried reaching me. The only emails I have is you saying an agent will contact me soon. If you guys can't find your customers on call am sure an email can be sent to them. I sent messages and emails that am trying to cancel my subscription. You could have cancelled and sent me an email if you couldn't reach me on call. On my side I did all I could. I tried cancelling on your app, I didn't manage hence I sent messages on your app, emails and calling. All this was in vain. The only thing you managed is to send me what I all you because you couldn't get money in my account.
MK
Mary K's update04 Mar 2025, 08:34
Reviewer Update
You can call me on ***, am with my phone.
MK
Mary K's update04 Mar 2025, 09:00
Reviewer Update
To collect the rooter, you can collect at 254 7th Avenue Bezuidenhout-Valley or Bezvalley. You can call my sister on
+***1 her name is Arodi.