BW
Brett W

1 reviews | Active since Nov 2019

06 Nov 2020, 14:25

RAIN IS USELESS

Hi I have been having an issue with my network signal since Monday evening and have been in contact on Facebook and via email and nothing has been done to solve my issue. I am wassting time and money now. I work online and to have the signal die on me about every 5 - 10mins during the day is very frustrating. It's been almost 3 weeks now. I have been a loyal paying customer for some time now and always suggest your network to all my friends and family and have even bought them your sim cards as presents. So I am very disappointed right now and would like to discuss compensation, Also you claim to have attempted to call me on numerous occassions but I never get those calls, all I get is someone phoning me and as soon as I pick p, they hangup. If this issue is not rectified soon, I will cancel my sim card and take my business elsewhere, so please put someone on this issue asap and get it sorted. I have lots of friends and family on this network and they will hear about this unless action is taken from your side! I am now in the process of sueing your comapny through ICASA, this after a month's worth of warnings and a phone call in which I was promised that my debt on my account would be erased and after 10 days, it still was not done. I then had to conatact you guys again and explain everything once more. Then only was something finally done. Still I await my compensation or I will sue your company for thousands of rands, because that is what you lack of service and poor service has cost me, I run a YouTube channel, online ministry and am an online accountant as well. So i need internet connectivity, get a Team Leader of Manager to phone me on *** asap or I proceed to sue and I know I will win against you, I worked for a much bigger mobile network than yours as well in the UK.

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Replies (2)
Rain
Rain's reply06 Nov 2020, 15:36
Official
Hi Brett
I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline
BW
Brett W's update08 Nov 2020, 03:52
Reviewer Update
Still waiting for an agent to get in contact with me to sort things out