Rain is useless

Good morning,

I've had a series of bad experiences with Rain that I am down to my last E-mail to you. 1. Several days no Internet connectivity; will this be credited and when? 2. The contact center dropping the line after I've explained the issue and no decency to call back; Is this the way Rain values their Customers? 3. I had to call Rain multiple times, which cost me almost Rs500.00; who will pay for this? When will Rain get a toll-free number? 4.The on-site technical staff (Andrew and colleague) where able to explain things better and provide excellent service; I thank GOD for Rain having some adequate personnel. Bravo to these young men. As a suggestion please organize monthly sessions for your contact center personnel, in order for them to understand the business. Communications regarding outages and maintenance would be beneficial towards agitated Customers; just think and seriously consider the suggestions made. I do not expect Rain management to understand this, thus I will post this on HelloPeter so Rain Customers can read and perhaps add to this. 5. Is there any long term stability to your network in the near future? Working from home with Rain has no cer*****y and I would even state it has become almost impossible; think about the salaries you pay with our hard earned money... 6.Lastly an appeal to all ISPs: Please consider copying Rain's offers/packages and I'm sure many Customers will make a switch. Learn from the mistakes Rain is making as it is not necessary to make the same mistakes yourself.

Very unsatisfied with the service as well as the customer care; basically useless!

Hope to hear from Rain asap, but doubt anyone reads Customer's E-mails let alone really understands these.