rain is unreliable and they are *******!

Despite all the terrible reviews about Rain’s customer service I went and got a router and everything was fine until I called in October to pause their services for a couple of months while I travel. Agent assured me that everything would be fine but in November the monthly payment went off and I was confused as to why because I paused the service.

I called and an agent assured me that I would receive a refund because they can see that I never used the service during that month and it should have been paused. They said I would receive a refund within 24 hours.

Weeks went by and I did not receive anything. I have now called rain a total of 5 times regarding this refund and every time it’s a new story and a new promise of they will escalate the matter and get back to me. I am now going to send in a request to rather cancel the service completely because I am clearly dealing with ****s and ******* who have no intention of refunding me. It is now 3 months later so I have been patient enough.

Very disappointed but not surprised.