LJ
Latoya J
1 reviews | Active since Aug 2020
03 Jan 2023, 10:58
Rain is unprofessional
It's been a month and a week my rain hasn't been working it says connected but barely works I have logged more than 10 tickets and called and spoke to multiple agents they keep saying they are escalating the matter I have paid and still didn't get any service.......they still haven't fixed the towers now its a month and 2 weeks no service
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
03 Jan 2023, 11:23Hi Latoya.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Jan 2023, 11:23
Official
Hi Latoya.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
LJ
Latoya J's updateReviewer Update
03 Jan 2023, 15:18They have been saying the same thing for 6 weeks but I keep getting billed
What's painful we log a ticket no one bothers to call or help troubleshoot the problem.
How many more weeks do u have to wait.
My payments for days weeks it wasn't working what will happen with them...
What's painful we log a ticket no one bothers to call or help troubleshoot the problem.
How many more weeks do u have to wait.
My payments for days weeks it wasn't working what will happen with them...
LJ
Latoya J's update03 Jan 2023, 15:18
Reviewer Update
They have been saying the same thing for 6 weeks but I keep getting billed
What's painful we log a ticket no one bothers to call or help troubleshoot the problem.
How many more weeks do u have to wait.
My payments for days weeks it wasn't working what will happen with them...
What's painful we log a ticket no one bothers to call or help troubleshoot the problem.
How many more weeks do u have to wait.
My payments for days weeks it wasn't working what will happen with them...
LJ
Latoya J's updateReviewer Update
20 Jan 2023, 10:53You guys said you you will credit my money for the days I haven't watched even now this is the 3rd month now I'm not getting any assistance
LJ
Latoya J's update20 Jan 2023, 10:53
Reviewer Update
You guys said you you will credit my money for the days I haven't watched even now this is the 3rd month now I'm not getting any assistance
LJ
Latoya J's updateReviewer Update
21 Jan 2023, 13:27There is no way you can just credit 130 for a account a spent a full month without having any network I have screen shots and proof if you need it the amount of airtime I used calling your call centre's only to have a problem I should be credited a full month free atleast for the inconvinance you caused as a business your technicians should have come earlier it took them a whole two months to come fix the tower and still the tower doesn't supply sufficient data.....secondly you guys increased to R530 saying there will be better speed there hasn't been any change so best take mine back to R500 because the increase was in condition ro better data but I having received it since November 2022 the data hasn't been working the normal way I use it even go back to you records to see how well it was working in ghe previous months how much data I would use a day and since November me having no network right up to January and I have been paying you want to credit 130 that is very disrespectful and unprofessional I need the supervisor to contact me.
LJ
Latoya J's update21 Jan 2023, 13:27
Reviewer Update
There is no way you can just credit 130 for a account a spent a full month without having any network I have screen shots and proof if you need it the amount of airtime I used calling your call centre's only to have a problem I should be credited a full month free atleast for the inconvinance you caused as a business your technicians should have come earlier it took them a whole two months to come fix the tower and still the tower doesn't supply sufficient data.....secondly you guys increased to R530 saying there will be better speed there hasn't been any change so best take mine back to R500 because the increase was in condition ro better data but I having received it since November 2022 the data hasn't been working the normal way I use it even go back to you records to see how well it was working in ghe previous months how much data I would use a day and since November me having no network right up to January and I have been paying you want to credit 130 that is very disrespectful and unprofessional I need the supervisor to contact me.