Rain is trying to hold me hostage for more money!

Rain is trying to hold me hostage for more payment!

Rain runs a monthly debt on our account on the 25th In December rain had requested to have our debt day due to festive season. This is understandable and we gladly comp**** and requested the debt date to be moved to the 27th. To our surprise we were turned off on the 20th of December 2023. To avoid the hassle of trying to get through to a poorly managed unresponsive call center we paid the bill early (held hostage) Note that we are now losing 5 days of service now. To my surprise today they have turned us me off on the 02 January 2023. This time instead of adhering to rains hold you hostage and ***** days from me behavior, I decided to brave the call center and tried to phone. I called the call center As I said poorly managed call center, after being on hold for 30 minutes with the first agent I explained my concern and frustration she hung up on me as I have only had 9 days of internet and now im being turned off and being told I must pay again. I phone again! After another 23 minutes on hold , very aggravated I explained that I need to be turned back on as I have work as I have my own business. They call center agent stumbled across words , so I asked to speak to a supervisor and surprise got hung up again. I have now been on the phone for over an hour at my own cost. I called back again!! 3rd time lucky as she had made time to try explain that my service had been cut . I explained to her , that my debt order was not to be moved to the 1st but the 27th but I made payment early on the 20th. Unfortunately being an early payer is rewarded with the a moved date to the 1st of jan rendering me with only 12 days of internet. Not to mention the 5 days I lost in December due to early cut off. I have the email as proof and a proof of payment. I was eventually transferred to a supervisor who tried to miss direct and answer my questions in various ways without answering my question. With persistence she eventually answered me and admitted that if your account is paid on the 20th your account is due on the 20th of the next month ( my calls are recorded by the way) But due to someone changing my debt order date I only get 12 days of internet now and another payment is due to reinstate my internet. I am a monthly paying customer and have been paying from payment date to payment date for two Years that i have two lines and two simcards with rain. I have a signed monthly contract that is not being adhered to or maintaining the customer expectations that I have had for two years. I am appalled and shocked that rain can ***** 25 days from me turn me off and hold me hostage for an additional payment. Imagine you made payment on your car and 9 days later the bank comes to collect your car and tells you , that you need to make another payment 12days later , how would this be a professional business standard! I refuse to pay this , as this is not the customer expectations and against consumer act that protects customers against such theft and bullying! I want my internet reinstated for the service I have paid for!!!