Rain is trash, a week without internet

Will you give me the money I'm losing in my business as well? How long do your technicians need? It's been a week and 1 day now... Seriously, what is so hard

You giving me the same lame line I get when I eventually get through on your call center... Talking about crediting my account... How long is your turnaround time, you not telling me when this will be fixed, you just hiding behind a storm, that wasn't even that much

I have been hearing that too... Everyone is just following up, that's all you do and nothing comes from it

Same story, different person... I sti dont have internet even now

What do you suggest I do between now and your as soon as possible?? It's been a week and 2 days now, how do you define "as soon as possible"?

We pay for a service, is it my fault Tht the municipality has no power? Why doesn't rain have contingency plans in place? Why isn't there backup? Why is it me the cost Omer who is suffering in all of this....

And again you proving my point... That it's not worth it for u to ensure I hv the continuous internet that I pay for, it's much better for u to sacrifice that thinking about *******... You all keep talking about credit, will u give me the money I'm losing on my business everyday I'm not connected

This is the worst experience I have ever had with any company in my life.... You have absolutely no care for the customers that pay you... 10 days and you still telling me arrangements are being made, what was happening in the first 5 days of this issue... And all u keep saying is u apologize for the inconvenience,,, it's not an Inconvenience for me, it's my livelihood which you have shown that you don't give a damn about...

and What are they saying? You know if i was a white a person I'm sure this would have reached the Directors desk by now and something would have been done by now

And now?

I think I have been patient enough and it would be perhaps convenient for me to leave Rain and try to get another capable service provider.

yhe mani will u also pay me for the money I'm losing on my business? and the money I'm spending buying data just to connect and respond to my clients and make excuses?

this is not load shedding.... it has been 2 weeks now
You say that with so much pride as if I'm the one who needs to ensure that the service they've been paid to provide...

where are your contingency plans? what kind of operation are you running that allows for such

when ?

You are really disappointing me, I had so much love for this company, but now, hayi I'm just in disbelief at the level of incompetence, in the whole company :(

how are we looking today?

how can this be possible that I spend more than 2 weeks without internet and you still call yourself a service provider?

Never mind I am canceling my account, I have never seen this level of incompetence in any organization before.