Rain is trash

I've had a terrible experience with Rain for the past month. I cannot use my wifi at home but it works perfectly when I am at the office. I've been trying to reach them for 3 weeks now but no one has called me back. Not to mention how rude their consultants are. I am being told that my area has no network towers but the router worked just fine last month in that very same area. We pay R559 for unlimited wifi but we only get to use it for 6 hours at the office. I am definitely cancelling at the end of the month