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KM
Kholiswa M

1 reviews | Active since Jun 2016

26 Feb 2025, 11:22

Rain is the worst service provider!

I gave a good review on Saturday because I thought getting my router was effortless, I've had endless problems thereafter. I cannot be wasting my time and my airtime trying to get you to sort out my ID issues. It is apparent that Mihlali didn't process the correct information on the system. The router is stuck at CCD couriers because of this. They cannot deliver because there is no ID number on the system for them to deliver to the correct person. You have debited me for the pro rata, but I do not have the product. You will try to debit me again at the end of the month, I still have no router. Your service is pathetic! This is the 3rd day and this issue has still not been resolved. I've been sent from pillar to post with no resolution. You need to pull up your socks honestly.

0
Replies (8)
Rain
Rain's reply26 Feb 2025, 12:05
Official
Hey Kholiswa,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
KM
Kholiswa M's update26 Feb 2025, 12:33
Reviewer Update
Good day

Email has been sent, my name, surname and cell number are on the subject line.

Thanks
KM
Kholiswa M's update26 Feb 2025, 15:35
Reviewer Update
Good day

Thank you so much. Someone from Rain has phoned me to advise of this.

Thank you for the assistance.
KM
Kholiswa M's update27 Feb 2025, 08:42
Reviewer Update
My query has NOT been resolved. I just phoned CCD couriers and it is apparent that someone from RAIN has cancelled the delivery. What is going on? Where is the confusion? What seems to be the problem? This can't be happening 🤷🏽♀️🙄
KM
Kholiswa M's update27 Feb 2025, 11:52
Reviewer Update
CCD has still not contacted me

KM
Kholiswa M's update27 Feb 2025, 13:02
Reviewer Update
3 hours later and nothing has changed. No one from Rain has contacted CCD couriers. The parcel has still been cancelled by one of your employees. CCD is waiting for someone from your side to contact them. What kind of service is this that you offer? Is it really that bad that it takes you almost a week to resolve such issues? I ask again, with tears in my eyes, what is the problem? Why is this happening (or rather NOT)?
KM
Kholiswa M's update27 Feb 2025, 15:33
Reviewer Update
Good afternoon. I am still awaiting feedback.
KM
Kholiswa M's update28 Feb 2025, 11:13
Reviewer Update
Still waiting...