Rain is the worst provider with no accountability or resolutions

I have been a on again off again customer for years due to connectivity issues in areas I've lived in and rain has 0 customer support communication, I attempted to cancel service and I am told that I cannot due to an outstanding balance which is crazy since I have had no connectivity for almost 7 months, previously I was billed after returning a router and promised a refund which was never refunded. I called them last year multiple times cof connectivity issues and asked to cancel I was assured by a rention lady that she could see the router had poor coverage but was linking me to a new tower this never improved connection and I continued to log queries with no reply to date, I have recieved countless automated replies and emails with reference numbers but no 1 has contacted me. Issue 1. Where is my refund front Dec 2024 Issue 2. Why has no one contacted me to fulfil my multiple connectivity issues experienced (the history of my bandwidth usage can be pulled to see that I have not had coverage. Issue 3. My bank account has had several payments go off successfully despite there being no service provided. Issue 4. Why can all these payments debited not be allocated to any promise to pay or arrears where service was actually rendered? Issue 5. Why am I forced to still chat to a bot who cannot resolve this issue?

Please contact me on *** to resolve this ongoing mess.