RAIN IS THE WORST ISP EVER!!!

I HAVE HAD RAIN NOW FOR ALMOST A YEAR NOW AND ONLY BECAUSE I DONT HAVE THE FINANCES FOR A MORE EXPENSIVE NETWORKS.

I AM DISGUSTED IN THIS NETWORK, WHEN I SIGNED UP EVERYTHING WAS AMAZING AND I WAS GETTING AN AVERAGE OF 14MB/S DOWNLOAD SPEED, BUT THAT WAS ONLY AND I MEAN ONLY IN THE FIRST 7 DAYS.

SINCE THE DAY AFTER MY 7 DAY UNLIMITED ACCESS PASSED I HAVE LITERALLY NEVER HAD THAT SPEED AGAIN. I USED TO GET 12 - 14MB/S ANY TIME DURING THE DAY AND AT NIGHT IT WAS FAST AS HELL WITH SPEEDS OF 20MB/S AND MORE, WHICH IS 4G SPEEDS ACCORDING TO SOUTH AFRICAN STATISTICS OF SPEEDS IN THIS COUNTRY.

SINCE THE FIRST 7 DAYS UNLIMITED ACCES PASSED I'VE BEEN STRUGGLING WITH A MAXIMUM SPEED OF 4MB/S. THIS IS UNACCEPTABLE AND ACCORDING TO THE RAIN WEBSITE ON THEIR FAQ PAGE THEY STATE:

Q: WHAT SPEEDS CAN I EXPECT ON 4G? A: YOU CAN EXPEXT STANDARD 4G DOWNLOAD SPEEDS

BUT THAT IS NOT THE CASE, MAJORITY OF THE TIME I HAVE DOWNLOAD SPEEDS THE ARE LESS THAN 2MB/S AND I HAVE PROOF THEREOF.

RAIN SUPPORT IS AS USELESS AS EVER AND FOR SOME REASON YOU CAN NEVER CALL THEM TO DISCUSS A PROBLEM, YOU CAN ONLY DO ONLINE CHAT, WHICH ALSO MEANS ABSOLUTELY NOTHING SINCE EVERY SINGLE AGENT I HAVE CHATTED WITH TELLS ME THE SAME THING - "REBOOT YOUR DEVICE/ROUTER AND MOVE THE ROUTER AROUNG TO GET BETTER RECEPTION. THE PROBLEM THAT I HAVE IS THAT MY ROUTER IS STATIONARY, SO WHY DOES THIS KEEP HAPPENING????

I HAVE REPEATEDLY FOR THE LAST 8 MONTHS ASKED THAT A TECHNICAL AGENT CALL ME DIRECTLY TO DISCUSS THIS MATTER WITH ME, BUT AS USUAL, NOTHING

RAIN SUPPORT I EXPECT YOU TO CONTACT ME IN THIS REGARD AS SOON AS POSSIBLE!!!!