Rain is the worst isp and has the worst customer service

This is the worst experience of customer service I have ever experienced, as an account manager I take pride in helping customers with a solution and quality product and I must say this company need a lot of people fired or a lot of training. After numerous calls,emails and failed attempt of them telling my to restart the my ****le or download a third party app to improve connectivity I still get 0.28 mbps instead of 10 mbps which is pathetic. The latest advice I received from an agent was to be patient until the connection improves because the infrastructure is not good I told them to get back to me with a discount as I am not getting what I paid for and I have not heard anything in the last 2 weeks since that call never mind the last couple months of failed attempts to improve my connection.