mP
mario P

1 reviews | Active since Jul 2020

02 Jul 2020, 09:55

RAIN IS THE WORST INTERNET SERVICE PROVIDER ON THE MARKET...

FIRST MONTH OF HAVING MONTH TO MONTH UNLIMITED FOR R479 WAS OKAY. SECOND MONTH SPEEDS DROPPED TO DOWNLOADING AT 0.5MBPS...UPLOADING 2.5MBPS...TRYING TO CONTACT RAIN IS WORTHLESS THEY USE ONLY EMAIL AND THEIR RESPONSE TO IT IS THE WORST I HAVE EVER EXPERIENCED WITH ANY PROVIDER...THEY SAY IT MONTH TO MONTH WHERE YOU SEEM TO HAVE THE POWER TO PAY OR NOT BUT THEY DEBIT MY ACCOUNT...GOING TO COMPETITION COMMISSION WITH THEM I DONT BELIEVE THEY SHOULD BE OPERATING IN OUR MARKET THEY CLEARLY DONT UNDERSTAND THE CONCEPT OF CUSTOMER SERVICE....

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Replies (1)
Rain
Rain's reply02 Jul 2020, 10:06
Official
Hi Mario,

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Fattima