RAIN is the worst internet service provider in South Africa

I'm so tired of writing bad reviews on the pathetic service delivery of this internet service provider, I'm bored. Since it's month end and time to pay my subscription for another month of headaches, from the bad service received from every Customer Service Agent I've spoken to today (3 of them, and a waste of airtime, not to mention the other arrogant and rude ones I spoke to in the past since I signed up for this service in March 2024), coupled with the bad signal daily, I think that in order to retain my sanity, I should cancel this service and revert to Afrihost, a trusted and reliable internet service provider whom I've used since 2017. I never had to call them, I send a 'Call me back' request kn Afrihost's app and within less than a minute, NY phone used to ring with a polite, well spoken, trained, informed, skilled Customer Service Agent with a pleasant demeanor ready to assist me. I only had to call them once a year at the most. With Rain, I call all the time, and don't get assisted - instead the rude and arrogant staff put the phone down in one's ear. I request for help but pressing the button on the router, a message pops up assuring me that help is on it's way. In the past 3 days since I've done that, noone has bothered to call.

Only God knows what made me think that Rain, the new kid on the block with flashy advertising and false promises is a good service provider. I want to scream, pull my hair out, and just get rid of Rain from their router to their 2 simcards which I haven't even used, to their telephone number and app.

I don't know what to say further. I'm hoping that this complaint will get someone in senior management to actually get one of their rude and *********** staff members to assist me, just to have internet access for today, before I cancel this service.

2 Technicians came here previously, and told me that the problem is that the router should be placed near a window upstairs and not downstairs in the living room where it was. They personally moved it to my bedroom. This router is in the same position that they placed it in, and every day there is a message '5G No Internet Access'.

#Frustrated #UtterlyDisgusted #BadService #RainSucks