RAIN IS THE WORST INTERNET SERVICE PROVIDER!!!!

RAIN IS THE WORST INTERNET SERVICE PROVIDER!!!! I am beyond frustrated with the ongoing issues I’ve faced with Rain. In January 2025, I downgraded from Rain 5G to Rain 101 and cancelled my 5G plan. Despite this, I was charged R1620 in February. I cancelled the 5G plan again through the app in February, but was charged another R1620 on 1 March. I called your call centre and after over an hour, they admitted the error and promised to reverse the payment. Yet, on 10 March, I received an SMS saying I owe R1620 and my internet service has been cut off. This is completely unacceptable. I have logged 11 calls requesting a call back from support to assist with the issue, but I did not receive any service whatsoever. If you are considering Rain as your service provider, think again!!!! You can only communicate via the ap, but do not get any response. To get through to their call centre takes an extremely long time and their call centre agents are not South African and it is extremely difficult to understand or communicate with them. I am horrified!