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Opelo N

1 reviews | Active since Feb 2025

07 Feb 2025, 12:19

RAIN IS THE WORST INTERNET SERVICE PROVIDER

I am writing to formally express my dissatisfaction with the service provided by Rain as my internet service provider. Since December 2024, I have been experiencing ongoing connectivity issues that remain unresolved despite multiple attempts to get assistance.

Two technicians were sent to assess the issue. The first technician advised that the best solution would be to install an outdoor router and antenna, as Rain offers such a solution. He assured us that he would arrange for the collection of our faulty router and schedule the installation of the outdoor antenna. However, no further action was taken. When we followed up, a second technician was sent out, only to look at the router and leave without taking any steps to resolve the issue.

In January 2025, we received a new router, but despite it being functional, there was still no internet coverage. We reported this immediately and have continued to follow up, only to be repeatedly told that the issue has been "escalated." It is now February 2025, and there has been no concrete resolution or meaningful feedback from Rain.

The lack of proper service, technical support, and customer care has been extremely frustrating. As a paying customer, I expect Rain to take accountability and resolve this matter without further delay.

0
Replies (6)
Rain
Rain's reply07 Feb 2025, 12:33
Official
Hey Opelo N,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
ON
Opelo N's update18 Feb 2025, 14:50
Reviewer Update
The work account is the one that has been giving us issues. I received a DM on 09 February that a technician was still being assigned to our problem. It has been a week now and we have not received any assistance. We have been going back and forth since December. Are we going to get assistance or not? We have been paying for a service that we aren't even getting.
ON
Opelo N's update20 Feb 2025, 10:51
Reviewer Update
Yes, technicians have been here and have said we are connected to the 5G tower but as they have both previously indicated that we wont get 5G coverage. CAN SOMEBODY PLEASE JUST COME AND EITHER INSTALL THE EXTERNAL ROUTER AS PREVIOUSLY ADVISED BY YOUR TECHNICIANS OR CANCEL THE CONTRACT AND WE WILL GET A CONTRACT THAT ACTUALLY OFFERS THE SERVICE WE ARE PAYING FOR. WE HAVE BEEN GOING BACK AND FORTH WITH RAIN SINCE DECEMBER, FEBRUARY IS ALMOST OVER AND WE STILL HAVENT HAD ANY LUCK BUT EVERY MONTH YOU DEBIT THE ACCOUNT WITHOUT FAIL.
ON
Opelo N's update20 Feb 2025, 11:29
Reviewer Update
Yes, we are connected to the 5G tower, as previously communicated by your technicians but we aren't getting 5G let alone 4G connection. There is no connection. AS PREVIOUSLY INDICATED, THE ONLY TIME THERE IS A CONNECTION IS WHEN OUR PA LEAVES WITH THE ROUTER FOR HER TO LEAVE HER ROUTER BEHIND FOR US TO CONTINUE WORKING. WE HAVE BEEN GOING BACK AND FORTH SINCE DECEMBER, FEBRUARY IS ALMOST COMING TO AN END, YET THERE IS NO INTERNET COVERAGE INSIGHT BUT YOU ARE QUICK TO DEBIT THE ACCOUNT. CAN THIS EITHER BE SORTED OUT OR CANCEL THE SUBSCRIPTION BECAUSE WE ARE NOT GETTING OUR MONEY'S WORTH. WE'D RATHER GET A MORE RELIABLE INTERNET SERVICE PROVIDER. YOU ALWAYS SAY YOU WILL BE IN TOUCH FOR FURTHER ASSISTANCE, YOU CALL AND I HAVE TO REPEAT THE SAME THING EACH TIME, I GET TOLD THAT THE ISSUE WILL BE SORTED OUT BUT THE ISSUE HAS NOT BEEN SORTED OUT. ITS BEEN OVER 2 WEEKS SINCE THE LAST PERSON I SPOKE TO SAID THAT THE ISSUE WOULD BE SORTED, THE ISSUE IS BEING ESCALATED. WE ARE STILL WAITING.
ON
Opelo N's update03 Mar 2025, 12:03
Reviewer Update
HI, WE ARE UNABLE TO CONNECT TO ANYTHING.
ON
Opelo N's update03 Mar 2025, 12:04
Reviewer Update
IS THERE SOMEBODY THAT CAN ASSIST US WITH AN EXTERNAL ROUTER AS PREVIOUSLY ADVISED BY ONE OF YOUR TECHNICIANS THEN.