FS
Felicia S
1 reviews | Active since Mar 2019
05 Mar 2021, 08:31
RAIN IS THE WORST INTERNET PROVIDER EVER - TERRIBLE CUSTOMER SERVICE AND THEY ***** YOUR MONEY.
If I could give them less than 1 star I would. They cancelled my simcard before the month was over, I am still waiting on a refund. And then they charged me an additional amount even though I no longer have wifi from them. I have called and made several complaints. All they say is that it takes 7 - 10 days and it's up to the Billing department. No one ever gets back to me, I used up all my airtime to call them.
No one from billing has ever contacted me. I have asked for a supervisor to call numerous times and still nothing. WORST DECISION I EVER MADE WAS TO SWITCH TO RAIN.
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Replies (1)Rain's replyOfficial
05 Mar 2021, 09:33Good morning Felicia.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply05 Mar 2021, 09:33
Official
Good morning Felicia.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
