Rain is the worst company when it comes to customer service

In the month of June, I had no internet due to rain taking the entire month to replace the modem that stopped working. I did pay for the month of June although I had no internet. I have requested a refund or even a credit for that month and we are currently in August, with no insight to this issue. I did not pay my account this month, on purpose and I'm getting disconnected.

As I type this message I'm on the phone for 40 minutes with no assistance and probably wont get any.

No service as expected - I cut the call