RAIN IS THE WORST

I canceled my RAIN account on 7 March. I received an email notification (reference number ***6) followed up by a phone call informing me that a courier would collect the router in the next few days. I followed up via the customer support email on 10 March and again on 16 March - to which I've not received any response. In the interim, I'm being charged R699 per month. I CANNOT get through on their call centre help-line!!!