DJN
Dené Jade Nathanson

1 reviews | Active since Aug 2021

03 Oct 2022, 09:01

Rain is the WORST

I am disgusted with the service I have received from Rain. After receiving intermittent service, not at all as advertised, I canceled my account on the 27th of August with immediate effect, paid in full for the month of August, with an invoice from Rain to prove so, only for them to continue debiting my account. Rain refuses to acknowledge their stuff up, and will reimburse me. I have phoned multiple times , being told my "issue is being escalated", only to receive a shoddy email saying "good day, your August usage was 218.5 gigs, the bill is correct, cheers". Are you kidding me!? How rude, first of all, and the ****** invoice has been paid!! I will never recommend Rain to anyone. I have wasted my own time and money trying to sort out YOUR mistake. Disgusting

0
Replies (3)
Rain
Rain's reply03 Oct 2022, 09:13
Official
Hi Dené Jade 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
DJN
Dené Jade Nathanson's update05 Oct 2022, 12:49
Reviewer Update
There was NO usage in August!!! Not one mb! I am STILL waiting for someone to contact me. September was paid on the 27th of September as per my account. Why did you debit me again!? I am furious
DJN
Dené Jade Nathanson's update05 Oct 2022, 14:18
Reviewer Update
For the last time I want someone to phone me!!!!