PZ
Phumzile Z
1 reviews | Active since Jan 2019
22 Nov 2023, 17:00
Rain is the worst.
Good day. Last year November we changed our rain Sim to the 5G as the 4g was damaged. Everything went well with that. I was then advised by the consultant to cancel the 4G Sim immediately and he put me through to the cancelation department which also went smoothly around November 30th. In January 28th we were surprised as Rain was double billing our account. When we contacted them they asserted that I did not cancel the 4G Sim of which I did. I asked them to revert back to their cancelation department and check with them as I followed every to the t. In February they tried to double bill again so I called them again and nothing seemed to have changed from the previous phone call. We then decided to no longer use rain and asked them to collect their route. They did not respond nor come and collect the router, fast forward to last week November 2023 rain decided to call and arrange to pick up their router. They did and found it in good condition. However they now say we need to pay R2500. I don't understand why we need to pay this amount for services that were not used. I need urgent answers from Rain as it will lose alot of customers over such incompetence from their team.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
22 Nov 2023, 17:27Hi Phumzile Zengele
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply22 Nov 2023, 17:27
Official
Hi Phumzile Zengele
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
PZ
Phumzile Z's updateReviewer Update
22 Nov 2023, 18:46 Good day.
Here are the details as per your request.
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Here are the details as per your request.
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PZ
Phumzile Z's update22 Nov 2023, 18:46
Reviewer Update
Good day.
Here are the details as per your request.
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Here are the details as per your request.
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PZ
Phumzile Z's updateReviewer Update
22 Nov 2023, 19:00Also note I tried canceling the subscription in April(28) again after you tried debting my account .i further sent another email around July 18th. I have proof of all emails sent and I could request all voice recordings of the time I called in and tried sorting this issue out. Thus please just assist in making us (my partner and I), understand why are we being charged R2500. When 1.We did not receive any services since the first attempt to dour bill. 2.We returned the router in good condition with the Sim.this thus indicating that it had not been used since the matter was queried. What is this amount for?
PZ
Phumzile Z's update22 Nov 2023, 19:00
Reviewer Update
Also note I tried canceling the subscription in April(28) again after you tried debting my account .i further sent another email around July 18th. I have proof of all emails sent and I could request all voice recordings of the time I called in and tried sorting this issue out. Thus please just assist in making us (my partner and I), understand why are we being charged R2500. When 1.We did not receive any services since the first attempt to dour bill. 2.We returned the router in good condition with the Sim.this thus indicating that it had not been used since the matter was queried. What is this amount for?
PZ
Phumzile Z's updateReviewer Update
23 Nov 2023, 10:09Dear rain
I have a complaint. My partner and I migrated from the 4G Sim to the 5G Sim in November 2022 as the Sim had issues. After migrating we were advised to stay on line and cancel the 4G. We did and all went well myou can check your recordings and will see we did. All went well. However come February our account was double billed. I called in to find out why and was still told about the 4g Sim. I said I won't pay the double bill until the 4g Sim is sorted. This was said to be excalated to the cancelation department as this was their fault. March the same thing happened and I called in. Still no changes and further notes were made. April I sent an email to cancel all my Sim cards as I had not received any services from you since February. I again sent a follow up email in June. In July we got emails that we still owe rain and I sent another cancelation email stating that I need the router collected and both Sims canceled since the cancelation department was ***********. Fast forward to 2 weeks back rain called to collect the router then sent an email that we owe R2500 and will be taken to the lawyers. Now I want to know why do we owe R2500 when we had not received any services from rain since February and if you were to check our Sim you will see it's been inactive since February and I am sure of that. Also can we get recordings of all the time we tried to cancel and get assistance but we're only told the matter is being escalated (I mean all calls are recorded). Thus can I get abreak down of what the R2500 is for when the router was received in good condition, I tried multiple times to cancel and communicate this matter and when I have not received any services from the time of double billing. I do not mind paying something that I am liable for however in this case I need proof and understanding. The following are my details email:***Phone used to register is :*** and ID number is written above.Alternatively please call *** or send and email as both my partner and I are at work.
We also have proof of all emails and communications sent to you guys should your require them Regards Ayanda and Phumzile
I have a complaint. My partner and I migrated from the 4G Sim to the 5G Sim in November 2022 as the Sim had issues. After migrating we were advised to stay on line and cancel the 4G. We did and all went well myou can check your recordings and will see we did. All went well. However come February our account was double billed. I called in to find out why and was still told about the 4g Sim. I said I won't pay the double bill until the 4g Sim is sorted. This was said to be excalated to the cancelation department as this was their fault. March the same thing happened and I called in. Still no changes and further notes were made. April I sent an email to cancel all my Sim cards as I had not received any services from you since February. I again sent a follow up email in June. In July we got emails that we still owe rain and I sent another cancelation email stating that I need the router collected and both Sims canceled since the cancelation department was ***********. Fast forward to 2 weeks back rain called to collect the router then sent an email that we owe R2500 and will be taken to the lawyers. Now I want to know why do we owe R2500 when we had not received any services from rain since February and if you were to check our Sim you will see it's been inactive since February and I am sure of that. Also can we get recordings of all the time we tried to cancel and get assistance but we're only told the matter is being escalated (I mean all calls are recorded). Thus can I get abreak down of what the R2500 is for when the router was received in good condition, I tried multiple times to cancel and communicate this matter and when I have not received any services from the time of double billing. I do not mind paying something that I am liable for however in this case I need proof and understanding. The following are my details email:***Phone used to register is :*** and ID number is written above.Alternatively please call *** or send and email as both my partner and I are at work.
We also have proof of all emails and communications sent to you guys should your require them Regards Ayanda and Phumzile
PZ
Phumzile Z's update23 Nov 2023, 10:09
Reviewer Update
Dear rain
I have a complaint. My partner and I migrated from the 4G Sim to the 5G Sim in November 2022 as the Sim had issues. After migrating we were advised to stay on line and cancel the 4G. We did and all went well myou can check your recordings and will see we did. All went well. However come February our account was double billed. I called in to find out why and was still told about the 4g Sim. I said I won't pay the double bill until the 4g Sim is sorted. This was said to be excalated to the cancelation department as this was their fault. March the same thing happened and I called in. Still no changes and further notes were made. April I sent an email to cancel all my Sim cards as I had not received any services from you since February. I again sent a follow up email in June. In July we got emails that we still owe rain and I sent another cancelation email stating that I need the router collected and both Sims canceled since the cancelation department was ***********. Fast forward to 2 weeks back rain called to collect the router then sent an email that we owe R2500 and will be taken to the lawyers. Now I want to know why do we owe R2500 when we had not received any services from rain since February and if you were to check our Sim you will see it's been inactive since February and I am sure of that. Also can we get recordings of all the time we tried to cancel and get assistance but we're only told the matter is being escalated (I mean all calls are recorded). Thus can I get abreak down of what the R2500 is for when the router was received in good condition, I tried multiple times to cancel and communicate this matter and when I have not received any services from the time of double billing. I do not mind paying something that I am liable for however in this case I need proof and understanding. The following are my details email:***Phone used to register is :*** and ID number is written above.Alternatively please call *** or send and email as both my partner and I are at work.
We also have proof of all emails and communications sent to you guys should your require them Regards Ayanda and Phumzile
I have a complaint. My partner and I migrated from the 4G Sim to the 5G Sim in November 2022 as the Sim had issues. After migrating we were advised to stay on line and cancel the 4G. We did and all went well myou can check your recordings and will see we did. All went well. However come February our account was double billed. I called in to find out why and was still told about the 4g Sim. I said I won't pay the double bill until the 4g Sim is sorted. This was said to be excalated to the cancelation department as this was their fault. March the same thing happened and I called in. Still no changes and further notes were made. April I sent an email to cancel all my Sim cards as I had not received any services from you since February. I again sent a follow up email in June. In July we got emails that we still owe rain and I sent another cancelation email stating that I need the router collected and both Sims canceled since the cancelation department was ***********. Fast forward to 2 weeks back rain called to collect the router then sent an email that we owe R2500 and will be taken to the lawyers. Now I want to know why do we owe R2500 when we had not received any services from rain since February and if you were to check our Sim you will see it's been inactive since February and I am sure of that. Also can we get recordings of all the time we tried to cancel and get assistance but we're only told the matter is being escalated (I mean all calls are recorded). Thus can I get abreak down of what the R2500 is for when the router was received in good condition, I tried multiple times to cancel and communicate this matter and when I have not received any services from the time of double billing. I do not mind paying something that I am liable for however in this case I need proof and understanding. The following are my details email:***Phone used to register is :*** and ID number is written above.Alternatively please call *** or send and email as both my partner and I are at work.
We also have proof of all emails and communications sent to you guys should your require them Regards Ayanda and Phumzile
PZ
Phumzile Z's updateReviewer Update
23 Nov 2023, 10:11Also note I was assisted by Prischan. I hope I spelled it correct.
PZ
Phumzile Z's update23 Nov 2023, 10:11
Reviewer Update
Also note I was assisted by Prischan. I hope I spelled it correct.
PZ
Phumzile Z's updateReviewer Update
24 Nov 2023, 16:21Where can I forward them. Please provide a working email address to use. Also I do not have the reference as the cancelation was done on the same day I took up the 5g. So if possible can I get call recordings of that day between me and Prischan. I made another cancelation in January.
PZ
Phumzile Z's update24 Nov 2023, 16:21
Reviewer Update
Where can I forward them. Please provide a working email address to use. Also I do not have the reference as the cancelation was done on the same day I took up the 5g. So if possible can I get call recordings of that day between me and Prischan. I made another cancelation in January.