Rain Is the worse service provider and ****s people

: Final Complaint: Immediate Action Required – Refund, Router Replacement, Technician Visit

Dear Rain Customer Support,

This is now my final attempt to get proper assistance before I escalate this matter through legal and public channels.

I have been experiencing ongoing issues with your service for over three months, despite paying R589 monthly without fail. During this time, I have had no stable internet connection, have been forced to buy extra data, and have only received robotic responses or been passed to call centre agents who offer no real help. No technician has ever been sent to resolve the problem.

This is unacceptable and frankly pathetic service. I am now demanding the following actions be taken immediately: 1. A qualified technician must be sent to my premises by COB tomorrow, with a fully working new router. 2. I am requesting a full refund for the last three months due to continued lack of service. 3. I want written confirmation that this will be addressed urgently, or I will proceed with cancellation and payment reversal. 4. I also expect a response from a senior representative, not a bot or unqualified call centre agent.

If this is not resolved within 48 hours, I will escalate this issue to the following authorities: • ICASA (Independent Communications Authority of South Africa) • The National Consumer Commission (NCC) • HelloPeter and other consumer complaint sites • Social media platforms (Facebook, X/Twitter, TikTok, Instagram, etc.) • Legal representation, who will take action based on the clear breach of consumer rights and failure to deliver services as paid for.

I will not continue to tolerate paying for a service that is non-functional. Rain is taking money without delivering a product, and I will make this known publicly and legally if this matter is not resolved to my satisfaction by the end of the next business day.

Raheemah ***