CP
Chonray P
1 reviews | Active since Jan 2025
20 Jan 2025, 14:59
Rain is the worse network service provider!
I paid the outstanding amount and it showed next payment date is 01 Jan 2025. I cancelled, cancelation was successful and Router was collected. Jan 01 my account is debited and I receive a message from Rain, in order to stay connected I need to pay. What am I paying for??? When I signed up with Rain it was no subscription and cancel anytime.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
20 Jan 2025, 15:16Hi Chonray P,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply20 Jan 2025, 15:16
Official
Hi Chonray P,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
CP
Chonray P's updateReviewer Update
20 Jan 2025, 15:21I am still getting messages that I need to pay to stay CONNECTED.
I also saw a message that if I would like to reverse the cancellation I can do so. I do not wish to ever use this service again. Update your system and remove me as a customer please.
I also saw a message that if I would like to reverse the cancellation I can do so. I do not wish to ever use this service again. Update your system and remove me as a customer please.
CP
Chonray P's update20 Jan 2025, 15:21
Reviewer Update
I am still getting messages that I need to pay to stay CONNECTED.
I also saw a message that if I would like to reverse the cancellation I can do so. I do not wish to ever use this service again. Update your system and remove me as a customer please.
I also saw a message that if I would like to reverse the cancellation I can do so. I do not wish to ever use this service again. Update your system and remove me as a customer please.
CP
Chonray P's updateReviewer Update
20 Jan 2025, 15:27Which I paid. I paid R1669,07 on 27 Dec 2024.
It showed next payment date was 01 Jan. I then canceled on the 27th of December. In Jan I had no internet. Cancelation was successful in December and the Router was collected!
It showed next payment date was 01 Jan. I then canceled on the 27th of December. In Jan I had no internet. Cancelation was successful in December and the Router was collected!
CP
Chonray P's update20 Jan 2025, 15:27
Reviewer Update
Which I paid. I paid R1669,07 on 27 Dec 2024.
It showed next payment date was 01 Jan. I then canceled on the 27th of December. In Jan I had no internet. Cancelation was successful in December and the Router was collected!
It showed next payment date was 01 Jan. I then canceled on the 27th of December. In Jan I had no internet. Cancelation was successful in December and the Router was collected!
CP
Chonray P's updateReviewer Update
20 Jan 2025, 16:01So what was the R1669.07 for!!???? Why was I never advised that I still needed to pay another amount!??? Instead I get messages to STAY CONNECTED I need to pay! NO COMMUNICATION from your side before or while I was paying and canceling!
Another issue, I have to pay a full month of outstanding when I don’t receive a full month of internet.
Do you not first pay Then get connected! This is where all this mess started.
I was advised by the agent to pay the outstanding and cancel before the 1st.
Another issue, I have to pay a full month of outstanding when I don’t receive a full month of internet.
Do you not first pay Then get connected! This is where all this mess started.
I was advised by the agent to pay the outstanding and cancel before the 1st.
CP
Chonray P's update20 Jan 2025, 16:01
Reviewer Update
So what was the R1669.07 for!!???? Why was I never advised that I still needed to pay another amount!??? Instead I get messages to STAY CONNECTED I need to pay! NO COMMUNICATION from your side before or while I was paying and canceling!
Another issue, I have to pay a full month of outstanding when I don’t receive a full month of internet.
Do you not first pay Then get connected! This is where all this mess started.
I was advised by the agent to pay the outstanding and cancel before the 1st.
Another issue, I have to pay a full month of outstanding when I don’t receive a full month of internet.
Do you not first pay Then get connected! This is where all this mess started.
I was advised by the agent to pay the outstanding and cancel before the 1st.
CP
Chonray P's updateReviewer Update
21 Jan 2025, 14:19Unacceptable! Why was I not made aware of this??
CP
Chonray P's update21 Jan 2025, 14:19
Reviewer Update
Unacceptable! Why was I not made aware of this??