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Nothando M

1 reviews | Active since Dec 2024

12 Dec 2024, 18:31

Rain is the worse

It’s been another full 3 or more days without the internet but an amount was taken off my account on the 1st of the month, in which you guys decided to take half the amount which doesn’t make sense

I’m losing money and work, if this won’t be resolved, can I have this account closed and refund the amount you guys took at the beginning of this month

I’ve been complaining about the same thing and I’m going into the second month, it’s so tiring and as a person who has a chronic condition, this is not only causing me loss of money as a small business but it’s affecting me mentally, the frustrations are beyond cause I have agents ignoring my emails

0
Replies (8)
Rain
Rain's reply12 Dec 2024, 18:42
Official
Hi Nothando,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your billing, and we'll be in contact soon.

Regards,
rain.
NM
Nothando M's update12 Dec 2024, 18:52
Reviewer Update
I’ve literally heard that for the 3rd time 🥺💔 and each time I get an agent that calls as if they are interested in assisting then it ends on thin air

I’m really losing so much and I just need this resolved. It’s so frustrating and I just need it resolved please
NM
Nothando M's update13 Dec 2024, 12:05
Reviewer Update
I still have not gotten any call or email from rain, I’m still without internet and I’m still losing money as a small business


NM
Nothando M's update13 Dec 2024, 12:35
Reviewer Update
I have two subscriptions with you guys and if you guys had paid attention from the beginning you would know that the account in question is which account

I’ve had cases logged but you are still coming to me with incorrect information, which just goes to show that not proper tracking of clients disputes is handled
NM
Nothando M's update13 Dec 2024, 12:37
Reviewer Update
I haven’t had internet close to a week, data on the SIM cards have depleted cause they run like water

Again! I have two subscriptions, I’ve been singing the same song and it’s a broken record right now. CALL ME AND RESOLVE THIS
NM
Nothando M's update13 Dec 2024, 13:12
Reviewer Update
Hi Gershon ( hope I spelt it right)

Thank you for the eagerness to assist and activating the promise to pay as I am now able to do work.

I will be awaiting your response in terms of allocating the missing payment as per our conversation.

Thank you

NM
Nothando M's update13 Dec 2024, 15:34
Reviewer Update
Okay that sounds like improvement has been made, so does that mean it’s been allocated as stated

However I’m confused how payments can be made to the one linked to ***, when you guys has sent me a link to pay for the ***

Because the mazibukonothando15gmail.com had automatically deducted when I had received the link to pay for the account linked to ***
NM
Nothando M's update19 Dec 2024, 22:54
Reviewer Update
Hey Gershon

I trust you are well

My apologies for responding so late, I had a lot of work to catch up with since my internet was out for a while.

I understand the message above but it still puzzles me just a bit. May I please have a way forward as the promise to pay ends on the 20th (in which I got a reminder off hence my response) . I would appreciate it if you would call me in the morning

Thank you