rain is the worse

I've been waiting for support to contact me for over a week. im using rain 5g which is paid but it says ive reached my spend limit ( supposed to be unlimited) the email i recieved states that my account is due on the 17th august or it would be suspended by 17th august if not paid. ive made the payment and still have no internet. the service is utterly disgusting. my last post on hellopeter got a reply and that was it. this is the worse service ive ever received. i want my internet connection restored as my payments are made till 17 September 2020