RAIN IS THE MOST *********** SERVICE PROVIDER — ZERO ACCOUNTABILITY!

I am extremely disappointed and frustrated with the shocking service I’ve received from Rain. I had an outstanding balance of R1535 which I already have an arrangement for, yet Rain still went ahead and deducted R625 for December after I requested cancellation on the 24th.

They never responded to my cancellation request, and I had to chase them AGAIN on the 1st for them to finally cancel the service. Now, after cancelling the wifi and not using it at all, I requested a refund for the R625.

It took them 7 days to respond, only for them to tell me that “no refund is due” because of the outstanding amount — which is completely unfair and unacceptable because the outstanding amount is already under an arrangement.

Rain clearly does not care about customers, does not communicate properly, and refuses to take accountability for their own delays. They cancelled the service late, they took money for a month I did not use, and now they are refusing to refund me for THEIR mistake.

This is absolutely pathetic service. I will never recommend Rain to anyone.